FAQ

1. Shipping Q: Where do you ship to? A: We currently ship throughout South Africa. For international orders, please contact us directly.

Q: How long will it take to receive my order? A: Orders are processed within 1–3 business days. Delivery typically takes 2–5 working days depending on your location.

Q: How much does shipping cost? A: Shipping is calculated at checkout based on your delivery address. Free shipping may apply to orders over a certain value.

2. Returns & Refunds Q: Can I return a product? A: Yes. If you're unsatisfied with your purchase, you may return unopened and unused items within 7 days of receiving your order.

Q: How do I request a return or refund? A: Please email our support team at [your email] with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Q: When will I receive my refund? A: Refunds are processed within 5–7 business days after we receive the returned item in good condition.

3. Product Use Q: Are your products safe for sensitive skin? A: Yes, our formulations are created with gentle, nourishing ingredients suitable for most skin types. However, we always recommend patch testing before full use.

Q: Are your products suitable for children or babies? A: We offer products specifically formulated for babies. Please consult each product page or reach out if unsure.

Q: How should I store my products? A: Store in a cool, dry place away from direct sunlight.

4. Shelf Life & Expiry Q: How long do your products last? A: Most products have a shelf life of 12–24 months when stored properly. Please refer to the expiry date or period after opening symbol (PAO) on each product label.

5. Ingredient Safety Q: Are your products free from harmful chemicals? A: Yes. We use clean, responsibly sourced ingredients and avoid parabens, sulfates, phthalates, and synthetic dyes.

Q: Are your products cruelty-free? A: Absolutely. We never test on animals, and our ingredients are ethically sourced.

Q: Do your products contain artificial fragrance? A: Some products contain fragrance oils. We also offer options scented with essential oils only. Please check individual product pages.

Privacy Policy

We are committed to protecting your privacy. We collect personal information such as name, contact details, and order history solely to process transactions and improve your shopping experience.

We use cookies to personalize content, provide social media features, and analyze our traffic. You may disable cookies in your browser settings.

Your data is securely stored and never shared with third parties for marketing purposes. You may request deletion of your data at any time.

Terms & Conditions / Terms of Service

By using our website and purchasing from us, you agree to the following terms:

  • All content and images are the intellectual property of [Your Brand Name] and may not be used without permission.

  • Prices and availability are subject to change without notice.

  • We reserve the right to cancel or refuse any order.

  • Products are for external use only. Please consult a doctor if you have known allergies.

Return & Refund Policy

Returns:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Custom or sale items are non-refundable.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a credit will be applied to your original method of payment.

Exchanges:

  • We only replace items if they are defective or damaged. Please email us with photos and order details.