Terms of service

TERMS OF SERVICE

O So Rein (Pty) Ltd
Last Updated: [Insert Date]

1. INTRODUCTION

Welcome to O So Rein (“Company”, “we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our online store, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our website or purchase our products.

2. BUSINESS INFORMATION

Business Name: O So Rein (Pty) Ltd
Business Registration Number: K2024309702
Email: Info@osorein.co.za

Country of Operation: Republic of South Africa

O So Rein is an online-only business and does not operate a public walk-in retail location.

3. ELIGIBILITY

You must be at least 18 years old or have permission from a legal guardian to use this website and purchase products.

By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts.

  • The information you provide is accurate and complete.

4. PRODUCTS & DESCRIPTIONS

We strive to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours may vary slightly due to screen differences.

  • Product packaging may vary.

  • We reserve the right to correct errors or update information without prior notice.

Our products, including skincare, haircare, and body products, are for external use only unless otherwise clearly stated.

5. MEDICAL DISCLAIMER

O So Rein products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition.

Always:

  • Perform a patch test before use.

  • Consult a healthcare professional if pregnant, breastfeeding, or under medical treatment.

  • Discontinue use if irritation occurs.

We are not liable for allergic reactions or misuse of products.

6. PRICING & PAYMENT

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to:

  • Change prices at any time.

  • Cancel orders due to pricing errors.

Payment must be received in full before orders are processed.

Accepted payment methods will be listed at checkout.

7. SHIPPING & DELIVERY

We ship within South Africa and may offer international shipping.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

Risk in the goods passes to the customer upon delivery.

Incorrect delivery details provided by the customer are the customer’s responsibility.

8. RETURNS & REFUNDS

Returns are handled in accordance with the Consumer Protection Act.

8.1 Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery.

  • Provide photographic proof.

8.2 Change of Mind

Due to hygiene and safety reasons, we do not accept returns on opened cosmetic products unless defective.

Unopened products may be returned within 7 days, subject to approval.

Refunds will be processed once returned goods are inspected.

9. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Text

  • Branding

is the property of O So Rein and may not be copied, reproduced, or distributed without written permission.

Unauthorized use may result in legal action.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

O So Rein shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Misuse of products

  • Allergic reactions due to failure to patch test

Our total liability shall not exceed the amount paid for the product purchased.

Nothing in these Terms limits rights provided under the Consumer Protection Act.

11. USER CONDUCT

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to hack or disrupt the website

  • Upload malicious software

  • Submit false information

We reserve the right to terminate access for violations.

12. PRIVACY

We process personal information in accordance with the Protection of Personal Information Act.

Please refer to our Privacy Policy for detailed information on:

  • Data collection

  • Data storage

  • Your rights

  • Cookies

13. FORCE MAJEURE

We are not liable for failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Courier strikes

  • Power outages

14. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

15. CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of revised Terms.

16. CONTACT INFORMATION

For any questions regarding these Terms, please contact:

O So Rein (Pty) Ltd
Email: [Insert Email Address]
Website: [Insert Website URL]